IT Helpdesk Analyst

Location Auckland Date Posted 11/10/2017
Type Permanent Remuneration Negotiable
Job Reference None Job Number 112506
Experience Help Desk - IT (Under 2 years)
Skills Microsoft Office (Advanced)
Widely regarded as New Zealand’s premier law firm, Russell McVeagh is committed to operating on the cutting edge of legal practice. We employ approximately 350 staff and partners across our Auckland and Wellington offices, our lawyers are the best in their fields and recognised internationally for their expertise.
We are committed to growing a diverse team of professionals that help us understand and look after clients across New Zealand.
We currently have a fantastic opportunity available in our IT team. The IT Helpdesk Analyst role provides front line user support as well as undertaking basic system administration tasks for the Russell McVeagh computer systems. 
Key responsibilities include:
  • Receiving tickets by phone or email, and entering details into the call management application;
  • Monitoring network services and taking appropriate action when required;
  • Ensuring system administration tasks are completed promptly and accurately;
  • Hardware and software management;
  • Ensuring a high level of documentation maintenance; and
  • Contributing to the planning and implementation of IT projects when required.
Desired Skills & Experience
Our ideal candidate will have a strong commitment to providing an outstanding user experience, with excellent communication skills as well as being detail-focused and highly organised.

Strong IT skills and a good level of expertise in Microsoft operating systems and application software is essential.
Contact Hannah Booth in our HR Team for more information
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